Terms of Service
Last updated: June 17, 2026
Please read these Terms of Service ("Terms") carefully before using Privatka CRM ("the Service", "we", "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
- Service — the Privatka CRM web application, accessible at privatka.org.
- Account — a registered user account identified by a unique username.
- User / You — any individual or entity that accesses or uses the Service.
- Subscription — a paid or trial plan that grants access to the Service features.
- Content — any data, text, files, or other material you create, store, or transmit through the Service.
2. Eligibility
You must be at least 16 years old to use the Service. By registering, you represent that you meet this requirement. You may not use the Service if you are prohibited from doing so under applicable law.
3. Account Registration
- You must provide an accurate username and secure password. No email address is required.
- You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account.
- You must notify us immediately at [email protected] if you suspect unauthorised access.
- We reserve the right to terminate accounts that impersonate others or violate these Terms.
4. Subscriptions and Payments
4.1 Plans
The Service is offered on a subscription basis with the plans described at privatka.org/#pricing. A free trial period may be available; trial features and duration are set at our discretion and may change.
4.2 Cryptocurrency Payments
Payments are processed via Heleket and are denominated in USDT (TRC-20) or other supported cryptocurrencies. By making a payment you acknowledge that:
- All cryptocurrency transactions are final and non-reversible by their technical nature.
- We cannot reverse, recall, or refund a completed blockchain transaction.
- If a payment is sent but the subscription is not activated within 24 hours due to a technical fault on our side, contact us at [email protected] with your transaction hash and we will resolve the issue manually.
4.3 Billing Period and Renewal
- Subscriptions are non-recurring; each billing period must be renewed manually.
- Upon expiry your account reverts to a read-only state. Existing Content remains accessible but new records cannot be created until the subscription is renewed.
- We will not delete your Content solely because your subscription has expired, but we reserve the right to remove accounts that have been inactive and unpaid for more than 12 months.
4.4 Refund Policy
Due to the irreversible nature of cryptocurrency payments, we do not offer refunds. If you experience a billing error, please contact us promptly and we will investigate in good faith.
5. Acceptable Use
You agree not to use the Service to:
- Store, transmit, or process data that is unlawful, fraudulent, or infringes third-party intellectual property rights.
- Conduct or facilitate criminal activity of any kind.
- Attempt to reverse-engineer, decompile, or extract the source code of the Service.
- Circumvent or disable any security or access-control features.
- Transmit malware, spam, or disruptive code.
- Resell or sublicense access to the Service without our written consent.
- Overload our infrastructure through automated requests exceeding reasonable use.
6. AI Assistant
If your plan includes the AI Assistant feature:
- You may optionally provide your own Anthropic API key. The key is stored encrypted and used solely to process your requests.
- AI-generated content is provided "as is". We make no representations about its accuracy or fitness for any purpose.
- You retain full ownership of Content you input and any AI output generated using your data.
- We do not train AI models on your Content.
7. Content Ownership and Licence
- You retain full ownership of all Content you create within the Service.
- You grant us a limited, non-exclusive licence to store and process your Content solely to provide the Service.
- We will not access, read, or use your Content except as necessary to operate and secure the Service, or as required by law.
8. Sharing and Collaboration
When you share Content (boards, databases, notebooks) with teammates or teams:
- You are responsible for choosing appropriate access levels (viewer / editor).
- You represent that you have the right to share the Content you share.
- Collaborators you invite are bound by these Terms upon creating their own accounts.
9. Data Security and Encryption
We implement AES-256-GCM encryption at rest for sensitive Content, TLS for data in transit, and bcrypt for password storage. Security details are described in our Privacy Policy. While we take reasonable precautions, no system is completely secure and we cannot guarantee absolute security.
10. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted service. Planned and emergency maintenance may cause temporary downtime. We will make reasonable efforts to notify users of planned outages via our Telegram channel @prvtcrm.
11. Termination
- By you: You may delete your account at any time from Settings. Upon deletion, all your Content is permanently removed.
- By us: We may suspend or terminate your account immediately if you violate these Terms, without prior notice. We may also terminate the Service with 30 days' notice to users via our Telegram channel.
12. Disclaimer of Warranties
The Service is provided "as is" and "as available", without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or free of viruses.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Privatka CRM and its operators shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages.
- Loss of data, profit, revenue, or business opportunities.
- Any damages arising from your use of, or inability to use, the Service.
Our total aggregate liability for any claim arising from these Terms shall not exceed the amount you paid us in the three (3) months preceding the claim.
14. Governing Law
These Terms are governed by and construed in accordance with generally applicable principles of international commercial law. Any disputes shall be resolved through good-faith negotiation; if unresolved, by binding arbitration under the rules of an internationally recognised arbitration body agreed by both parties.
15. Changes to These Terms
We may update these Terms from time to time. Material changes will be announced via our Telegram channel at least 7 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms. You may terminate your account if you do not agree to updated Terms.
16. Contact
For questions regarding these Terms: