Refund Policy

Last updated: October 18, 2026

This Refund Policy applies to purchases of subscriptions to Privatka CRM ("the Service"), operated by Dropwork LLC ("we", "us", "our"). It forms part of our Terms of Service. How a refund works depends on how you paid.

1. Card payments (processed by Paddle)

Our order process for card payments is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our card orders: Paddle handles payment, invoicing, applicable taxes and refunds for these orders.

• 14-day refund. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of the date of the charge — the first purchase or a renewal. You do not need to give a reason.
• How to request a refund. Go to paddle.net, find your order using the email address from your receipt and request a refund, or reply to your Paddle receipt email. You can also write to us at [email protected] and we will forward your request to Paddle.
• Processing. Approved refunds are returned to the original payment method. The time it takes for the money to appear depends on your bank or card issuer.
• After a refund. The paid features for the refunded period end and your account moves to the Free plan. Your Content is not deleted.
• Cancelling a subscription. You can cancel the automatic renewal of a card subscription at any time via paddle.net or by contacting us. Cancellation stops future charges; you keep access to paid features until the end of the period already paid for. Requests made after the 14-day period are reviewed case by case.

2. Cryptocurrency payments (processed by Heleket)

Payments in cryptocurrency (for example USDT TRC-20) are processed by Heleket. Blockchain transactions are final and cannot be reversed by their technical nature, so we do not refund completed cryptocurrency payments for change of mind. We will correct billing errors:

• if you paid but your subscription was not activated within 24 hours because of a fault on our side;
• if you were charged twice for the same period or paid more than the invoiced amount.

In these cases write to [email protected] with your username and the transaction hash. We will activate the subscription or return the amount paid in error to a wallet address you provide.

3. Free plan

The Free plan is not charged, so no refunds apply to it.

4. Your statutory rights

Nothing in this Refund Policy limits any rights you may have under the consumer protection laws that apply to you.

5. Changes to this policy

We may update this Refund Policy from time to time. The version in force on the date of your purchase applies to that purchase.

6. Contact

• Dropwork LLC
• Email: [email protected]
• Telegram: @prvtcrm